FAQs



How much are your cookies?
Custom cookies start at $50 per dozen for regular sized cookies. Character & logo cookies up to $75 per dozen for a mix of designs. Custom cookies have a two dozen minimum (same theme) when ordering. Please request a quote on my Order Page so, I can give you an accurate price for your custom cookies.

How do your cookies come packaged?
Cookies are individually sealed in clear bags and will be heat sealed for freshness.  Any other decorative items (e.i. ribbons, custom labels, specialty bags) are available for an additional price and will be reflected on your invoice.

How far in advance should I order?
It’s never too early to book your order! 

Custom cookies require a lot of time and planning!

My calendar books up 4 -6 weeks in advance. 

How do I place and order? Do you require a deposit?
​ Please submit all custom order requests through the Order page on this website. Once you send an email request and we agree upon availability, quantity, pricing and pickup, I will email you an invoice. A 50% deposit is required within two days of receiving the invoice and full payment is required two weeks before pickup date. Due to the volume of custom orders I make, your order is not on my calendar until your deposit is paid. I accept payments through Venmo (preferred), Zelle, Paypal or cash. Cookies will be available for pickup at the pre-arranged time which is normally the day before your event.

What type of cookies can you design?
I can create designs based on information you give me. The more details the better! I love knowing favorite colors, themes, names, characters and inspiration pictures you find online. As with any custom order, the final product will vary in shape, size and color from original inspiration.

Where are you located? Do you deliver?
Pickups are in New Lenox, IL. 

At this time, I can deliver within a 10 miles radius for an additional fee.
Cookies are made in a home kitchen that has not been inspected by the state of Illinois but following Illinois Cupcake law regulations. I can ship for an additional fee. That price includes extra protective packaging and shipping.

If you would like to ship the cookies yourself, I can show you how to package the cookies. Sugar Kahne Bake Shop does not assume responsibility for shipping or broken cookies once they leave my home.

What is your baking process?
All cookies are made in a home kitchen complying with the Illinois Cupcake Law. Consumers are to be aware that the cookies produced in this kitchen are made with food allergens including but not limited to dairy, nuts, eggs and gluten. We cannot guarantee zero cross-contamination with other food allergens.

What flavors do you offer?
Currently we offer sugar, gluten free and nut free.

Unless specified, all orders are sugar cookies. Although we offer gluten free and nut free cookies, as stated above, we cannot guarantee zero cross-contamination with other cookie recipes as all our products are baked in a shared kitchen with dairy, nuts, eggs and gluten.There is an additional charge for nut free and gluten free options.

What if I need to cancel an order?
If a cancellation is necessary, your 50% deposit will be refunded if the order has not been baked and I can fill your spot with another order. No refunds will be given after cookies have been baked

© 2020 by Sugar Kahne Bake Shop. Proudly created with Wix.com

  • Black Facebook Icon
  • Black Instagram Icon